Abuse notice and action policy

ABUSE AND NOTICE-AND-ACTION POLICY

Article 1. Purpose

1.1VylorNode aims to prevent and combat abuse of its services.

1.2This policy describes how reports of illegal content, copyright infringement, malware, phishing, DDoS, spam and other abuse are handled.

1.3This policy is intended to ensure careful, objective and proportionate action.

Article 2. Abuse contact

2.1Reports may be sent to: Abuse: abuse@vylornode.com

2.2Urgent reports from competent authorities may be submitted via abuse@vylornode.com where configured.

Article 3. What can be reported?

3.1Among other things:

• a. phishing
• b. malware
• c. spam
• d. DDoS or botnet activity
• e. copyright infringement
• f. illegal content
• g. threats
• h. privacy infringements
• i. stolen data
• j. scam/fraud
• k. violation of the AUP.

Article 4. Requirements for a report

4.1A report should preferably include:

• a. name and contact details of the reporter
• b. clear description of the complaint
• c. exact URL, IP address, domain, server or service
• d. evidence such as screenshots, logs, headers, hashes or timestamps
• e. reason why the content or activity is unlawful
• f. statement that the report is made truthfully
• g. any legal basis.

4.2Incomplete reports may cause delays.

4.3False or misleading reports may be rejected and may lead to measures.

Article 5. Handling

5.1VylorNode assesses reports within a reasonable period.

5.2VylorNode may:

• a. request additional information
• b. inform the customer
• c. temporarily block content
• d. restrict or suspend the service
• e. preserve logs
• f. reject the report
• g. forward the report to the customer
• h. report to competent authorities.

5.3In case of obvious or serious illegality, VylorNode may act immediately without prior warning.

Article 6. Proportionality

6.1VylorNode chooses a measure appropriate to the seriousness of the report.

6.2Where possible, the specific content is addressed instead of the entire service.

6.3In case of repeated abuse or security risk, the entire service may be suspended.

Article 7. Customer notification

7.1When VylorNode takes measures against customer content or services, VylorNode informs the customer where possible about:

• a. the measure
• b. the reason
• c. the facts and circumstances
• d. possibilities to object.

7.2VylorNode may omit notification where prohibited by law, where it would harm an investigation or where serious risks exist.

Article 8. Objection procedure

8.1The customer may object via support@vylornode.com.

8.2The objection must include:

• a. customer details
• b. order/server ID
• c. explanation why the measure is incorrect
• d. evidence
• e. desired solution.

8.3VylorNode assesses the objection carefully and within a reasonable period.

8.4If the objection is justified, VylorNode restores the measure where possible.

Article 9. Repeated abuse

9.1VylorNode may restrict or terminate accounts or services in case of repeated violations.

9.2VylorNode may warn users before suspension, unless there is a serious violation, legal obligation or security risk.

9.3VylorNode considers the facts, circumstances, proportionality and available information.

Article 10. Copyright

10.1Copyright reports must clearly identify which work is protected and where the infringement is located.

10.2The reporter must be authorized to act on behalf of the rights holder.

10.3VylorNode may block or remove content where the report is sufficiently credible.

10.4The customer may object where there is permission, a license, quotation right, own work or another justification.

Article 11. Law enforcement

11.1VylorNode cooperates with valid and competent requests from authorities to the extent legally required.

11.2VylorNode assesses requests carefully.

11.3VylorNode does not provide customer data without a valid legal basis.

Article 12. Logging

12.1VylorNode may retain abuse reports, measures, communication and evidence.

12.2Retention takes place as long as necessary for investigation, security, disputes and legal obligations.